Buy with Confidence from
AcrylicAwards.com
AcrylicAwards.com has been a premier supplier of standard &
custom plaques for over 25 years, and with good reason. We pay
close attention our client's specific needs. We also create
unique, perpetual awards & perpetual trophies.
We
stand behind all of our work. Any workmanship issues or errors
made on our part will be quickly resolved in a professional
manner.
New Orders Policy
All new orders include, at no extra charge, a
pdf electronic proof for your approval.
TYPESETTING & PROOFS
Please review your proof carefully, checking
very closely for spelling, omissions, dates,
names or other errors.
--If
OK,
please reply back that your plaque proof is
error-free and OK TO PRODUCE
--If
Errors have be
been found, please reply back to us CHANGES
NEEDED & indicate what corrects are needed. We
will send you a new proof for you to approve.
***Please
let us know if proof is OK as soon as possible
to avoid production delays.
NOTE: Please
do not be concerned about the size or shape and
distance between name plates shown on the
proof---it is approximate and for proofing
purposes only. Our professional typesetters and
designers will accurately & properly position
your text on the award, using the exact product
dimensions per you order.
**
WE URGE YOU TO CHECK ALL SPELLING & INFO
CAREFULLY FOR ERRORS, OMISSIONS, ETC. ONCE YOU
APPROVE THE PROOF, WE CANNOT BE RESPONSIBLE FOR
ANY ERRORS OR MISTAKES.
THOROUGH
PROOFING IS VERY IMPORTANT. PLEASE NOTE: Unless
otherwise noted in writing by AcrylicAwards.com,
standard typesetting and one set of minor
alterations/changes (and corresponding pdf
proofs) are included in the price shown or
quoted. After one set of standard typesetting
and changes have been completed, additional
typesetting/design/proofing charges for further
typesetting and alterations may apply. If typesetting/design/proofing
services are determined by us to be beyond
standard in nature, additional typesetting
charges may apply . Once you approve the proof,
you are approving the wording as is & are
authorizing us to produce your plaque as per the
proof you approved. Any products that have to
be re-ordered due to customer error are the
responsibility of the customer. We do, however,
offer a 10% courtesy discount for any plaque
that has to be remanufactured due to customer
error. If an error occurs due to a mistake we
made, we will remediate the error at our cost.
If we produce any plate(s) with errors, we will
send you the corrected replacement plate(s).
Shipping methods for replacement items are at
the discretion of AcrylicAwards.com.
AcrylicAwards.com is only responsible for the
replacement cost of our product.
Custom Orders:
All custom orders under subject to some amount
of prepayment at the time the order is placed.
Please contact us for amount required based on
the nature of your job.
Artwork Policy:
All artwork, such as logos, must be 1 color line
art (no screens or tints) in a vector format
(.EPS or .AI). All
elements
within
these files (such as placed graphics or logos)
must also be line art with
all
fonts outlined.
Vector format files can be created using
programs such as Adobe Illustrator and Corel
Draw. Please
note: JPG, PDF, BMP, GIF, TXT, PNG, Photoshop,
Microsoft Word, Publisher, Excel, & Powerpoint
files, as well as logos copied directly from a
website cannot be properly engraved & and cannot
be used. These
formats are usually not compatible with the
engraving process, and quality issues such as
image distortion can occur It is important to
note that you cannot simply rename a file to .AI
or .EPS -- this changes the name but does not
convert the file format to vector.
NOTE: If you
don't have the proper logo format, we can still
use your logo or artwork Please send the logo
file that you do have —our art department can
usually convert the file for a nominal one-time
conversion fee. (Most simple logo conversions
cost $35, however more complicated logos can
cost slightly more. We will advise you if your
logo requires a higher conversion cost before
proceding.)-- This is a one-time charge and is only
required if
your artwork is not in the required format. If
you order more than one item, but with the same
logo, you will only be charged one logo
conversion fee.
***** NOTE: Our customer
service department will contact you first before
we perform any artwork conversion to your logo.
Cancellation Policy:
As most of our
products are custom or personalized in nature,
once we begin your job, we may not be able to
cancel your order without charge. Charges will
be based at the point we are on the production
process. If you must cancel an order you just
placed, please contact us
BY
EMAIL ONLY
at
CustomerService@AcrylicAwards.com
as soon as possible. This is the only way we can
try to cancel or stop the production process of
your job. If parts or other materials were
ordered by us prior to production and the order
is cancelled, a re-stocking fee will apply. If
your job is in the production process, you will
be responsible for any setups or work performed
up to the point of cancellation. We will do our
best to cancel your job without as little cost
to you as possible, but as we strive to produce
your job quickly, your job may be completed
prior to your request (in which case, it will
not be subject to cancellation.) All custom
orders will be charged for all setups, materials
used and all work performed (at an amount
determined by Recognition and Awards, Inc). up
to the point of your request for cancellation.
All completed custom jobs will be not subject
to cancellation.
Miscellaneous:
Most of our shipments will be made by Fedex or
UPS. The size, weight, cost & destination are
factors as to which service we decide to use. In
some instances, we may elect to ship by other
methods more appropriate to the size or weight
of your product. We will inform you of any
special shipping requirements with you prior to
shipment. Additional shipping & handling costs
may apply to international orders and orders
shipped outside the 48 contiguous states. Please
contact us to discuss shipping options. We may
also contact you after you place an order on our
site if additional shipping costs apply to your
order.
